Have not seen your refund or credit processed, call the customer serviceįlights booked on Expedia (non-package/bundle):įor customers with a flight booking through to the end ofĪpril, you should have received an email or will receive one closer to yourĭeparture date to ask if you wish to keep or cancel your existing booking. Refunds and credits may take up to 30 days to process. Number, and not the airline or hotel confirmation code.ĭue to the unprecedented volume of travel disruptions, TIP: Make sure you’re referencing the Expedia Itinerary Have your itinerary number ready or login to your account to locate your Impaired by Covid-19 and whose travel date has passed, Expedia will provide aĬredit where possible, but it will take time.įor customers who have booked a refundable rate, visit theĬustomer Service Portal to change or cancel using the self-service tools on the Just cancel your booking at least 24-hours before check-in to be eligibleįor customers who booked a non-refundable rate for stays after 30 April 2020, with the evolving situation, we will continue to work with travel partners as necessary to implement flexible policies.įor customers whose accommodation plans have already been Value-voucher in the form of a coupon for future travel. You decide to cancel, you will be eligible for a full refund or full Receive an email asking you if wish to keep or cancel your existing booking. Prior to 19 March for stays between 20 March and 30 April 2020, you will For customers who booked and paid for a non-refundable rate
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